Wow, took her total of 3 hours of driving and less than 20 minutes there her money was gone. She told me within 20 minutes, $1,800 dollars were all gone! Machine didn't give her anything in return and the most she got was 2 cherries worth $40 dollars. Go into a random room and check the cleanliness.Tell me what entertainment is worth $1,800 dollars and only lasted 20 minutes? ZERO!!! My sister from Alexandria drove 1 hr and half one way there to Charlestown, West Virginia to play $10 dollar high limit slot machine on Dec. Those things matter at a destination resort. For management reading this, just go into the main lobby mens room and look at the overall condition of the stalls, floors and walls.

I will say that all our interactions with the staff were professional and courteous, so there is that positive. But having been to Mountaineer when it was still the Waterford, to when the new hotel opened up, to now, it has declined greatly. I don’t know if it is a staffing issue or what. And bring over the age of 50, we got the room for $60 for the night. The staff allowed us to park our motorcycle under the entrance overhang, which was appreciated. The Big Al’s sandwich shop was great with good food at a good price. The motel and casino were not busy and the good feelings of my past visits were gone.

Our room was also dirty, with furniture banged up, splash stains of some type of liquids on the wall, debris on the carpet. From the public areas and bathrooms, to the parking lot and landscaping, it was just dirty and kind of depressing. The biggest stand out from our stay is it is dirty. Overall this is a below average “resort”. As much as it pains me to say this, as I have been traveling to Mountaineer since I was a child (age 51 now), this resort has fallen upon hard times.

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